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[ All diffuse like skin abuse ]
If Work Permits 
5th-Apr-2009 11:44 pm
Couple stories for you. First, a mildly horrifying one.

A couple weeks back, we had the Harlem Globetrotters staying at the hotel. I happened to be cleaning the floor they were staying on. As I was stripping the bed in one particular room, I put my hand into a puddle of wetness. Upon lifting and inspecting my hand I find. Runny. White. OH HOLY FUCK.

Horrified. Appalled. Disgusted, I fucking teleport to the bathroom, I'm moving so fast. Then, scrubbing furiously wailing and swearing the whole time. When I'm sufficiently sanitized, I return to the room to discover that there's WAAAAY too much of it to be what I think it is, and soon after locate an empty bottle of whole milk.

Oh man will I ever be pissed if that shit happens for real. That's just grody. Like the bitch who left her used tampon applicators on the floor for me to pick up today. WTF?


And, I know I've mentioned the tip thing before, and I'd like to present you with a practical example of how much drama this crap causes.

Yesterday, I made $40 in tips, total. Considering some days I get nothing, that's a pretty good day for me. We were at work so late yesterday, the GM bought lunch for us, and so in a rare occurrence, all the housekeepers were in the same place at the same time. During this time, I decided I wanted a drink and therefore, pulled my wad of tips out of my back pocket to fish out a one.

Immediately, the other girls made a big deal about it. Roughly 25 of it was in ones, so it looked like a huge stack and they flat out asked me how much I got. So I told them. And they rabbled about what they got and blah blah.

TODAY, in another rare occurrence, Britt was scheduled to work at the HI, and on top of there being NO LAUNDRY to start with this morning, Britt got stuck with a ton of team rooms. Team rooms means no tips. And it's another big issue that our boss refuses to split them up evenly with everyone and just dumps them on a single person.

So Britt ended up with no tips and was consequentially pissed off about it. First thing in the morning, I'm knocking on doors and drift up to Third.

Thump. Thump. Thump. Thump. Thump.
"Houskeeping!"
"Go away!"
"Okay I'll come back later!"

This is very typical. I have a love hate relationship with waking people up at 9 in the morning. On one hand, if I wake them, they're much likelier to get up and get the fuck out on time, making my life easier. On the other hand, you never know when you're going to get that guest from hell. I've had a few of those and they're NEVER fun. Guh.

I see Britt coming down the hallway, in tears. She's livid about something. She already hates the fucking job and getting no tips on top of getting stuck with dud rooms is, in all actuality, very frustrating and demeaning.

The way Brittany put it eloquently, this morning, was: "I clean your fucking toilets, the least you could do is leave me a goddamn DOLLAR."

Amen sister.

So she was upset. And we had nothing to do until the laundry got there. So we ended up in the housekeeping office, Britt proceeded to vent her frustrations. Theeeen Gi showed up. I dunno if I've spoken about Gi. I must have. She's the one I took the job from. You know.

Her main problem is that she's very nosy and tries to make everything going on in the hotel at any given time her business. It's obnoxious and she's already been bitched out by another girl who ended up screaming at her, "keep my fucking name outta your mouth."

Additionally, she likes to stir up trouble.

Today, she appearing in the housekeeping office while Britt was ranting. She however, did not see Gi, sitting with her back to the door, and Gi stood in the doorway silently, just listening in. I swear to god, she's got a drama radar and ended up there on purpose. What the fuck.

And I motioned to her to go away. Because it was a private conversation and she wasn't invited. She ignored me, even when I repeated my request. Mind you, technically, she *has* to listen to me, as I'm technically her boss. But we're not going to get into technicalities. Point is, she ignored me and barged in on the conversation and basically made Brittany feel like shit for being upset for a perfectly legitimate reason. (and if you think it's not, go work at a hotel for two weeks and I bet you'll change your mind.) And then proceeded to WHaaa Whaaa I Neeeever get tips blah diddy whine wail rabble bullshit. You know. Utter "pity me" crap, which she pulls ALL the time as a facade to cover up all the dirty backstabbing she does. Basically trying to belittled everyone's problems in order to try to make everyone pay attention to her own. The one-up syndrome, if you will.

Britt and I ended up walking out of the room and going back upstairs to get away from her. I - lucky me - was on the same floor as Gi. I made a pitstop on Britt's floor to have a word with her, and found Gi in the hallway when I got back to my cart. I, being my friendly self, attempt to at least behave civilly to her, because I don't have her life and I don't know her motivations and yeah, she's a bitch, but I have to work with her and I'm capable of making nice if I have to. So, just making a passing comment on my way into my room, I remarked:

"Man, she's heated." I chuckled a little, because I've developed a sense of humor concerning Britt's legendary temper. It's really the only way of dealing with it.

I didn't expect the conversation to go further, I really had no desire to talk about Britt behind her back. I went into my room and started cleaning. She FOLLOWED me into my room and proceeded to tell me,

"I think she's upset because she knows how much you got in tips yesterday."
"No. That's not it at all. That's not the only reason she's pissed off."

Which was true. Britt was also pissed about the laundry, and the team rooms, and the hellhole stayovers she ended up with. Plus, I don't like her making assumptions about shit and gossiping about it, ESPECIALLY to me. What the fuck. Hi, that's my roomate you're talking about, remember?

"Yeah, but you really shouldn't have done that yesterday. It really causes a lot of trouble and jealousy among the girls."

"Look, all I wanted to do was get a dollar for the fucking soda machine. Everyone else made a big deal of it."

"Yeah well you should count it in private and just say "oh I made some" but don't say how much. Because you made a lot of money and the other girls didn't and feelings get hurt. DON'T. It upsets people. Don't do it. Just don't do it. Don't."

"Gi, I didn't DO anything. Jesus. You're a fucking adult. Cry Moar."

Yes. I literally said that. And then she walked away and didn't say anything else. But I'm sorry, that's how I feel about it. Okay. We all have good tip days and bad tips days and I get fucking shafted with all the team rooms more often than anyone else at that fucking hotel. And when Gi says "It upsets people" it means, "It upsets Gi" because I know Brittany doesn't give a fuck. She just wants her *own* tips and Terry definitely doesn't give a fuck. She said to me yesterday, "damn girl! You made cake!"

Does that sounds upset to you? Does it?

No. Gi is the only one all butthurt about it.

So then laundry came and Britt and I were talking in the basement. And like as with Britt's temper, I've developed a sense of humor about the crazy shit that comes out of Gi's mouth on a regular basis. I guess that's just how I deal with things.

So, personally, though I was mildly miffed about her trying to blame me for Britt being upset, I mostly thought it was funny, and thought Britt might think it was funny too. Normally, she would have. Today, however, was not the day, and it had the opposite desired effect. Instantly, Britt was bristling like an offended predator, thirsty for a fight.

Whoops. My bad. That's what I get for gossiping.

So I convince Brittany NOT to go pick a fight with her but she wants to quit and go home. So Monica finds me and she sends me to talk to Britt while she talks to Gi. Apparently, my managerial duties include peacekeeping. Too bad I inadvertently caused the drama. >_>

So I told Britt, "Monica's EXACT words were 'Tell Britt: Don't listen to Gi, she's CRAZY. She can't leave, we need her to stay."

So I sweet talk Britt into staying and meet up with Monica in the elevator and told her flat out, "keep Gi away from Brittany unless you want an epic bitchfight on your hands."

She laughed, but I was dead serious. Britt was still rearing to go. Flat out.

And to think, all of this could have been avoided if more people thought to leave even just a single dollar for their housekeeper's troubles. Think of it as paying for the privilege of being able to throw garbage on the floor and towels on the furniture and spill crumbs in the bed and sugar on the desk and whatever other mess you want to make that you can't make at home and have someone else clean up after you. Isn't that alone worth a dollar?

I should really be in bed now. I really shouldn't be so amused by all this drama, since I get to deal with whatever fallout there may be tomorrow. Buuuuh.
Supernatural - Sam Dean winter
Comments 
(Deleted comment)
6th-Apr-2009 10:23 pm (UTC)
Usually, there's an envelope or a card somewhere in the room (usually on the desk) with your housekeeper's name on it. And I don't mind not getting a tip in a room if the person doesn't make a mess. A lot of business men don't tip because they're on company budget, but they usually barely touch the room, so it doesn't matter. What upsets me (and other housekeepers) is when you *trash* your room, or use it significantly, you create extra work for us. Most housekeepers have a thing called "maid minutes." You get an allotted amount of time to clean a room. It's in the proximity of 30 minutes. A good housekeeper can shave ten minutes off that, fifteen if it's a clean room. Trashed rooms always run over our maid minutes.

If you want to trash your room, that's fine. I don't mind cleaning a trashed room, as long as the people tip. The more trashed it is, the more you tip, ect. Taking also into consideration that if you're there for more than one night, we make your beds, clean your bathroom, take your trash, give you more of the little shampoo bottles - even if we know you're just taking them and putting them in your suitcase. Basically, we provide a service to you that includes cleaning up after you when you've gone. So it really is customary to treat it like a service industry.

Sadly, a lot of people really *do* don't realize that it's common etiquette to tip in hotels. Housekeepers generally get minimum wage, so for a lot of us, tips actually supplement our income much in the way of the restaurant business.

Considering the amount you generally pay for a hotel, a tip for your maid is chump change. You can leave two dollars and your housekeeper would be happy. Half the time, people don't tip at all, so we're pacified with even a dollar. What we're really looking for is the fact that you acknowledged our existence.

And you shouldn't feel bad about *not knowing* something. It doesn't make you a bad person, you were just unaware. And now you've given me the chance to educate, which I do to anyone who'll listen. Haha! Spread the word. :p

Edited at 2009-04-06 10:26 pm (UTC)
(Deleted comment)
7th-Apr-2009 06:56 pm (UTC)
We're all students, our whole lives. :) And your housekeeper will definitely appreciate it!
6th-Apr-2009 04:47 pm (UTC)
I always feel so bad when I go to cons and the room is a mess and there's nothing I can do about it )8 I mean, to an extent there is, I've actually kicked people's butts and gone, Hey, pick that up, that's YOUR job not the maid's! but things like the amount of trash etc. )8 One year we had cupcakes left at the end of the weekend so we left them in the room with a note that said something like PLEASE TAKE THESE WE'RE SORRY WE'RE SO MESSY.
6th-Apr-2009 10:29 pm (UTC)
I don't mind a cluttered room. My only advice being, don't leave laptops on the bed if you want it made because we're not supposed to touch those. But concerning the amount of trash, if you know there's going to be a lot, you can ask any housekeeper you see for a large trash bag and they would be happy to oblige. I guarantee. We're ecstatic when people are kind enough to clean up their own trash.

And I love it when people leave me leftovers! I'd be all over cupcakes! Haha. That's awesome.
7th-Apr-2009 07:26 am (UTC)
Shit, when I'm staying in a hotel I keep my laptop at the bottom of my suitcase. XD Actually, my whole family has always been very careful to put away anything we consider valuable - we've had one or two occasions of, like, stuffed animals getting caught in bedsheets and disappearing.

I'll keep that in mind about the trash bags! I know at least one night at Akon this year we'll probably have six or seven people in our room, and likely we'll be ordering out for food, so it'll probably get pretty crazy. x__x
7th-Apr-2009 06:33 pm (UTC)
I think the worst I've ever accidentally bundled in the sheets is socks. And, I am going to admit, if you leave something like...a giant bag of candy sitting OPEN on the desk, I'm probably going to put a couple pieces in my mouth while I'm cleaning your room, but other than that, I never ever ever ever touch guests stuff, unless it's on the bed. Then, I move it to the other bed, make it, and put it right back. I'll even fold your baby blanket for you lol. And occasionally, I'll read the back cover of your books out of curiosity.

Most housekeepers are very careful with guests things, due to the fact that if guests complain about missing things and it's *our* rooms, we're prettymuch fucked.
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